> ## Documentation Index
> Fetch the complete documentation index at: https://help.pipelime.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Workspace-wide pacing: follow-ups, delays and one contact per company

> The timing every agent in the workspace inherits: follow-up spacing, how many follow-ups, reply delays and whether you contact one person per company.

export const Screenshot = ({id, alt, caption, frame = 'browser', url, marks = [], lang = 'en', workspace = 'northwind-outbound'}) => {
  const src = `/images/screenshots/${lang}/${id}.png`;
  const chrome = url ? `app.pipelime.ai/${workspace}${url}` : 'app.pipelime.ai';
  return <figure className={`pl-shot pl-shot--${frame} not-prose`}>
      <div className="pl-shot__frame">
        {frame !== 'bare' && <div className="pl-shot__bar">
            <span className="pl-shot__dots">
              <span className="pl-shot__dot" />
              <span className="pl-shot__dot" />
              <span className="pl-shot__dot" />
            </span>
            <span className="pl-shot__url">{chrome}</span>
          </div>}
        <div className="pl-shot__media">
          <img src={src} alt={alt} loading="lazy" />
          {marks.map(mark => <span key={mark.n} className="pl-shot__mark" style={{
    left: `${mark.x}%`,
    top: `${mark.y}%`
  }} aria-hidden="true">
              {mark.n}
            </span>)}
        </div>
      </div>
      {caption && <figcaption className="pl-shot__caption">{caption}</figcaption>}
    </figure>;
};

Follow-up spacing, auto-reply delays and the one-contact-per-company rule are set once for the whole workspace on the **Campaign Settings** tab. Every AI agent inherits them, and none of them can be overridden on a single agent.

<div className="pl-availability">
  <div className="pl-availability__row">
    <div className="pl-availability__label">Where</div>
    <div className="pl-availability__value"><span className="pl-path">Settings<span className="pl-path__sep">→</span>Campaign Settings</span></div>
  </div>

  <div className="pl-availability__row">
    <div className="pl-availability__label">Your role needs</div>
    <div className="pl-availability__value">Update access to Campaign Settings <code>update-companies</code>. Admin have it by default.</div>
  </div>

  <div className="pl-availability__note">If you cannot find this in your sidebar, your workspace may have a custom menu configuration. Contact support and we will check it for you.</div>
</div>

The tab is a stack of cards, each collapsed to a single header row until you click it. Outreach Languages comes first (it restricts which languages outreach is written in, and is not covered here), then **One contact per company**, **Follow-up Timing**, **Auto-Reply Delay** and LinkedIn Automation.

Follow-up Timing, Auto-Reply Delay and LinkedIn Automation share one pattern: a switch on the card header decides whether the workspace uses a custom value or the system default. With that switch off, opening the card shows a single line naming the default in force. Switch it on and the card opens itself into editable controls. Nothing takes effect until you click **Save**. Switching a section back off and saving reverts the workspace to the system default outright. It does not just hide the numbers you typed.

<Screenshot id="ai-agents/campaign-pacing-settings--tab" url="/settings/campaign-settings" alt="The Campaign Settings tab with Follow-up Timing switched on and expanded into an editable range, while Auto-Reply Delay sits collapsed on its own switch, still off" caption="Every card works on its own: turning one to a custom range doesn't pull the others off their defaults." />

## One contact per company

A switch on this card decides how an agent works through the people at one company.

| Switch | What happens                                                                                                   |
| ------ | -------------------------------------------------------------------------------------------------------------- |
| On     | Only one person per company is contacted at a time; the next is reached only after the previous one is closed. |
| Off    | Several people at the same company can be contacted simultaneously.                                            |

Unlike the sections below it, this switch is the setting itself rather than a custom-values toggle: flipping it changes the rule directly, and it saves with everything else when you click **Save**. Open the card to read which of the two lines above applies to you right now.

## Follow-up timing

| Field                           | System default | What it does                                                                                  |
| ------------------------------- | -------------- | --------------------------------------------------------------------------------------------- |
| **Days Before Follow-up**       | 4-7 days       | The window the wait before the next follow-up is drawn from, for a lead who hasn't responded. |
| **Maximum Follow-ups Per Lead** | 3 emails       | After this many follow-up attempts without a response, the lead is marked as closed.          |

The window is a range rather than a fixed cadence: the wait actually used is taken from somewhere inside it instead of landing on the same number every time, so the pattern does not read as automated.

Leave the switch off and the card's body is one line: "Using system defaults: 4-7 days between follow-ups, max 3 emails". Turn it on and those same two values become a slider and a number field, each clamped to the range the tab allows. The days are one slider with two handles, so the minimum can never be pushed past the maximum.

An info icon beside **Maximum Follow-ups Per Lead** explains the second field on hover: "After this many follow-up attempts without response, the lead will be marked as closed."

<Screenshot id="ai-agents/campaign-pacing-settings--follow-up-timing" url="/settings/campaign-settings" alt="The Follow-up Timing card expanded to a custom range, with the Maximum Follow-ups Per Lead tooltip open explaining that the lead is marked closed after that many attempts" caption="That tooltip is the only place on the tab that says the cap closes the lead rather than merely stopping the emails." />

## Auto-reply delay

| Field                    | System default     | What it does                                                                                                                                                                                                              |
| ------------------------ | ------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Reply Delay Range**    | 5-12 minutes       | How long the agent waits before sending an automatic reply to an inbound email. A value inside the range is picked for each reply.                                                                                        |
| **WhatsApp Reply Delay** | a range in seconds | The same idea for WhatsApp, timed in seconds instead of minutes, because WhatsApp is a live chat and a reply that takes minutes reads as nobody being there. Rendered only where WhatsApp is available to your workspace. |

Leave the switch off and the card's body is one line: "Using system defaults: 5-12 minutes delay before auto-reply".

Inside the card, a second switch (separate from the one on the header) turns automatic replies off altogether. Inbound messages are still read and the lead's record still updates; the agent just never sends a reply on its own. Turn it on and the timing sliders grey out and stop taking input, and the card adds a line saying the timing settings are unused.

LinkedIn Automation sits below this card on the same custom-or-default switch, with its own invitation-withdrawal window, message cap per lead, days between follow-ups, and reply delay, the last of those in seconds rather than minutes.

## Where this shows up on an agent

An agent's own Settings tab sets none of this timing. Under **Message format** there is a banner, **Customize Campaign General Settings**, pointing at the workspace settings instead; its **Configure Settings** button opens this tab directly.

<Screenshot id="ai-agents/campaign-pacing-settings--banner" url="/ai-agents/241?tab=settings&section=format" alt="An AI agent's Message format section showing the Customize Campaign General Settings banner, with a Configure Settings button linking back to the Campaign Settings tab" caption="This banner is the only mention of timing on an agent's own Settings tab: every control for it lives here instead." />

## Related

<CardGroup cols={2}>
  <Card title="Agent settings reference" icon="sliders-horizontal" href="/en/ai-agents/agent-settings-reference">
    Every other field on an agent's own Settings tab: identity, channels, message format and goal.
  </Card>

  <Card title="Resting days, sending windows and deferrals" icon="moon" href="/en/email-accounts/resting-days-and-schedule">
    The per-mailbox timing this tab doesn't touch: why a healthy sender still sits out a send.
  </Card>

  <Card title="Automation toggle, closing and reopening leads" icon="toggle-left" href="/en/leads/automation-close-and-reopen">
    What actually happens once a lead hits the follow-up cap set here, and how to reopen one.
  </Card>

  <Card title="Company settings overview" icon="settings" href="/en/settings-team/company-settings-overview">
    Every tab under Settings and the permission each one needs.
  </Card>
</CardGroup>