> ## Documentation Index
> Fetch the complete documentation index at: https://help.pipelime.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Free trial credits and what happens on day 14

> The welcome grant, how long it lasts, why your plan reads Free plan, and exactly what changes when it expires.

export const Screenshot = ({id, alt, caption, frame = 'browser', url, marks = [], lang = 'en', workspace = 'northwind-outbound'}) => {
  const src = `/images/screenshots/${lang}/${id}.png`;
  const chrome = url ? `app.pipelime.ai/${workspace}${url}` : 'app.pipelime.ai';
  return <figure className={`pl-shot pl-shot--${frame} not-prose`}>
      <div className="pl-shot__frame">
        {frame !== 'bare' && <div className="pl-shot__bar">
            <span className="pl-shot__dots">
              <span className="pl-shot__dot" />
              <span className="pl-shot__dot" />
              <span className="pl-shot__dot" />
            </span>
            <span className="pl-shot__url">{chrome}</span>
          </div>}
        <div className="pl-shot__media">
          <img src={src} alt={alt} loading="lazy" />
          {marks.map(mark => <span key={mark.n} className="pl-shot__mark" style={{
    left: `${mark.x}%`,
    top: `${mark.y}%`
  }} aria-hidden="true">
              {mark.n}
            </span>)}
        </div>
      </div>
      {caption && <figcaption className="pl-shot__caption">{caption}</figcaption>}
    </figure>;
};

A new account is created carrying 50 credits and 100 recipients. Both stop counting 14 days later,
whether you have used them or not. It is a one-time grant written onto the account, not a
subscription, and nothing in the product tells you when it runs out.

<div className="pl-availability">
  <div className="pl-availability__row">
    <div className="pl-availability__label">Where</div>
    <div className="pl-availability__value"><span className="pl-path">Header<span className="pl-path__sep">→</span>Upgrade</span></div>
  </div>

  <div className="pl-availability__row">
    <div className="pl-availability__label">Your role needs</div>
    <div className="pl-availability__value">Read access to Plans <code>read-subscriptions</code>. Admin, Member and Viewer have it by default.</div>
  </div>

  <div className="pl-availability__row">
    <div className="pl-availability__label">To change</div>
    <div className="pl-availability__value"><code>update-subscriptions</code> on top of the permission above.</div>
  </div>

  <div className="pl-availability__row">
    <div className="pl-availability__label">Partner-branded workspaces</div>
    <div className="pl-availability__value">Not shown in partner-branded workspaces.</div>
  </div>

  <div className="pl-availability__note">If you cannot find this in your sidebar, your workspace may have a custom menu configuration. Contact support and we will check it for you.</div>
</div>

<Screenshot id="billing/free-trial-credits--trial-badge" url="/pricing" workspace="acme-labs" alt="The Choose your plan screen for a brand-new account. Below the subtitle sits an outlined chip reading “You’re on a free trial - 50 credits left”" caption="The chip (1) is the only place the product calls the welcome grant a trial. Everywhere else it looks like an ordinary credit allowance." marks={[{ n: 1, x: 7, y: 27 }]} />

## How it behaves

### It lands when the account is created, and only once

The grant is written the moment the account record is created. You do not redeem it or switch it on.
It is attached to your own account, not to a workspace, so switching workspaces does not give you a
second one.

The grant is only ever attempted at that one moment, and it is skipped if the account already carries
a credit entry with an expiry date on it. In practice that means an existing account never picks one
up later: not after you cancel a plan, not after you create another workspace.

Signing up by booking a call through the free scheduling tool is the one exception to the timing. That
step deliberately leaves the grant unwritten. You get it the first time you sign in to the full app
afterwards, and the 14 days start from that sign-in, not from the booking.

### It is a credit entry, not a subscription

The grant writes two entries against the account, one for credits and one for recipients, both stamped
with the same 14-day window. The credits entry is what a new account's whole credit allowance is made
of; the recipients entry adds 100 on top of the recipient allowance every account already has without a
plan. No subscription is created, so nothing about the grant is a billing state you can pause, extend
or cancel. Subscribing to a plan does not move the expiry date either. The two entries run out on
their own schedule regardless of what you do.

### Why your plan still reads "Free plan"

With no plan and no lifetime licence on the account, the plan name shown around the app (in the
header's credits panel, in subscription settings) is derived from your credit allowance: a small
allowance reads as **Free plan**, and a large or unlimited one reads as **Custom plan**. Fifty credits
is well under the threshold, so for the whole 14 days your plan name reads **Free plan**: the same
label an account with nothing left at all would show. The credits panel, not the plan name, is what
tells you whether you are mid-trial or genuinely out.

### What the chip counts, and what makes it disappear

The chip needs two things at once: no live subscription on the account, and a credit allowance above
zero.

It is not a static badge. The number it shows is your allowance minus what you have spent this period,
floored at zero, so it counts down as you work. Spending everything does not remove it: at that
point it reads "You're on a free trial — 0 credits left", and every credit-consuming action starts
raising the upgrade prompt instead.

Only two things actually take the chip away. A live subscription appears, or the allowance itself
reaches zero, which is what day 14 does.

### Day 14 is a cliff, not a taper

Your credit allowance is not a number sitting somewhere being decremented. It is recalculated by
summing every credit entry on the account that is valid right now (valid meaning today falls inside
that entry's own window), and then adding whatever a plan grants on top. The result is cached for a few
minutes rather than recomputed on every request.

The welcome grant's two entries are valid for 14 days. Once that window has passed, the next
recalculation simply leaves them out. There is no partial decay: one calculation includes the grant,
and the next one does not.

Nothing announces that moment. There is no reminder email, no in-app banner counting the days down and
no warning on the chip beforehand: the expiry is a timestamp a calculation checks, not an event
anything schedules or sends. The only customer-facing sign is the allowance itself changing.

<Screenshot id="billing/free-trial-credits--expired" url="/pricing" workspace="calder-freight" alt="The Choose your plan screen for an account with no live subscription and no credit allowance left: the trial chip is gone from below the subtitle" caption="Nothing on the screen marks the grant as expired. The chip has simply stopped rendering." />

For an account with no plan, that recalculation takes the credit allowance to zero, because an account
without a subscription is granted no credits of its own. A zero allowance is what locks the app: the
plan screen replaces whatever page you asked for, though the workspace picker and your account and
workspace settings stay reachable so you can still fix billing. See
["Subscription Required" and the locked plan screen](/en/billing/subscription-required-and-lockout) for
exactly which pages stay open.

## Limits

|                           |                                                                                                                                                  |
| ------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------ |
| Credits granted           | 50, once per account                                                                                                                             |
| Recipients granted        | 100, once per account, on top of the allowance an account already has                                                                            |
| Window                    | 14 days from the moment the grant is written                                                                                                     |
| Who gets it               | Every account created through signup, at the moment it is created                                                                                |
| Booking-tool signups      | Deferred to the first sign-in to the full app                                                                                                    |
| Repeats                   | Never: skipped if the account already carries a credit entry with an expiry date                                                                 |
| Warning before it expires | None: no email, no banner, no countdown                                                                                                          |
| What changes at expiry    | The two entries drop out of the next allowance calculation. With no plan, the credit allowance becomes zero and the app locks to the plan screen |
| Where it is named a trial | Only the chip on **Choose your plan**, and only while there is no live subscription and the allowance is above zero                              |

## Related

<CardGroup cols={2}>
  <Card title="&#x22;Subscription Required&#x22; and the locked plan screen" icon="lock" href="/en/billing/subscription-required-and-lockout">
    Why one action opens an upgrade modal while another replaces the whole app.
  </Card>

  <Card title="Choose your plan" icon="life-buoy" href="/en/troubleshooting/locked-out-choose-your-plan">
    What put you there, and which pages you can still open while it is true.
  </Card>

  <Card title="Plans and credits overview" icon="layers" href="/en/billing/plans-and-credits-overview">
    Starter, Growth, Scale and Enterprise: what a plan grants, and where to read your own numbers.
  </Card>
</CardGroup>