> ## Documentation Index
> Fetch the complete documentation index at: https://help.pipelime.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Reading the sending capacity timeline

> Compare what you actually sent against projected capacity, per mailbox or across the whole fleet.

export const UiPath = ({children}) => {
  const parts = String(children).split(/\s*(?:→|>)\s*/).filter(Boolean);
  return <span className="pl-path">
      {parts.map((part, index) => <span key={`${index}-${part}`}>
          {index > 0 && <span className="pl-path__sep">→</span>}
          {part}
        </span>)}
    </span>;
};

export const Screenshot = ({id, alt, caption, frame = 'browser', url, marks = [], lang = 'en', workspace = 'northwind-outbound'}) => {
  const src = `/images/screenshots/${lang}/${id}.png`;
  const chrome = url ? `app.pipelime.ai/${workspace}${url}` : 'app.pipelime.ai';
  return <figure className={`pl-shot pl-shot--${frame} not-prose`}>
      <div className="pl-shot__frame">
        {frame !== 'bare' && <div className="pl-shot__bar">
            <span className="pl-shot__dots">
              <span className="pl-shot__dot" />
              <span className="pl-shot__dot" />
              <span className="pl-shot__dot" />
            </span>
            <span className="pl-shot__url">{chrome}</span>
          </div>}
        <div className="pl-shot__media">
          <img src={src} alt={alt} loading="lazy" />
          {marks.map(mark => <span key={mark.n} className="pl-shot__mark" style={{
    left: `${mark.x}%`,
    top: `${mark.y}%`
  }} aria-hidden="true">
              {mark.n}
            </span>)}
        </div>
      </div>
      {caption && <figcaption className="pl-shot__caption">{caption}</figcaption>}
    </figure>;
};

Open the sending capacity timeline for one email account or your whole workspace, and read the chart it draws against what actually went out.

<div className="pl-availability">
  <div className="pl-availability__row">
    <div className="pl-availability__label">Where</div>
    <div className="pl-availability__value"><span className="pl-path">Integrations<span className="pl-path__sep">→</span>Integrations<span className="pl-path__sep">→</span>Email Accounts</span></div>
  </div>

  <div className="pl-availability__row">
    <div className="pl-availability__label">Your role needs</div>
    <div className="pl-availability__value">Read access to Email Accounts <code>read-senders</code>. Admin, Member and Viewer have it by default.</div>
  </div>

  <div className="pl-availability__row">
    <div className="pl-availability__label">To create or change</div>
    <div className="pl-availability__value"><code>create-senders</code> to add one, <code>update-senders</code> to change one, on top of the permission above.</div>
  </div>

  <div className="pl-availability__note">If you cannot find this in your sidebar, your workspace may have a custom menu configuration. Contact support and we will check it for you.</div>
</div>

## Before you begin

* At least one email account connected. The card only appears once the account table has a row in it, and neither view has anything to draw without one.

## Steps

<Steps>
  <Step title="Open Email Accounts">
    Go to <UiPath>Integrations → Integrations → Email Accounts</UiPath>. The page lists the
    mailboxes this workspace already sends from.
  </Step>

  <Step title="Open the fleet timeline">
    The **Sending capacity timeline** card sits above the account table, under the KPI tiles. It
    starts collapsed; click its header to open it. Your browser remembers that it is open, so on
    your next visit it is already expanded. The **Daily Limit Capacity** tile is the other way in:
    the link under it, asking why your sending limit is that number, opens this card and scrolls to it.

    <Screenshot id="email-accounts/capacity-timeline--fleet" url="/senders" alt="The expanded Sending capacity timeline card: four summary tiles, a narrative sentence explaining why daily limits fluctuate, and a chart combining actual sends with projected capacity" caption="The narrative sentence is a plain-language reading of the same chart underneath it." />

    Four preset buttons set the date range: **−7d / +21d**, **−14d / +14d**, **−30d / +60d**, and
    **Full ramp-up**. The card always opens on **−30d / +60d**. The preset is not remembered, so
    collapsing and reopening the card puts you back on it.
  </Step>

  <Step title="Read the chart and the narrative">
    The **Actual sent** columns are the campaign messages that really went out from those accounts;
    warm-up traffic is not counted. They exist for past days and today only. The line through them
    is **Projected capacity**, drawn solid up to today. From today onward the same projection
    continues as a lighter dashed line labeled **Forecast**, so today carries both. An unlabeled
    vertical line marks today.

    The narrative above the chart reads the same numbers back in two paragraphs. The first names how
    many accounts the fleet holds, what they are projected to send today, how much that grows over
    the next 30 days, and the date the fleet reaches full capacity when there is one. If the
    projection for today is zero instead, it says the fleet is not sending yet and gives the growth
    figure alone. It always closes by explaining that daily limits are randomized per account on purpose, so
    day-to-day capacity moves even when nothing is wrong.

    The second paragraph names the mix right now: how many accounts are ramping, at full capacity, in
    quarantine and in manual mode, and how many leave quarantine inside the range. Where the range
    covers at least three past-or-today days whose projected capacity is above zero (the default
    range always does), it then compares what actually sent against what was projected over those
    days: 85% or more of projected volume reads as healthy, 60% up to that reads as on track, and
    anything under 60% reads as below expected.

    <Note>
      Below expected does not mean something is broken. A run of resting days, a holiday, or a
      gap in the sending schedule all pull real sends under projected capacity without anything
      being wrong with the account.
    </Note>
  </Step>

  <Step title="Read the four summary tiles">
    All four cover every email account in this workspace, not the rows your filters left on screen,
    and paused accounts count too, so these figures can sit above the **Daily Limit Capacity** tile,
    which skips paused and errored accounts.

    **Capacity today** and **Capacity in 30 days** are the projected totals on those two days, read
    off the range you are looking at. That means **Capacity in 30 days** reads 0 on **−7d / +21d** and
    **−14d / +14d**, which both stop short of that day, and the growth figure in the narrative comes
    from the same place.

    **Fleet full on** (or **Fleet reached full on**, once that date has passed) is the latest date
    any qualifying account is projected to hit its full number. An account only qualifies if it has a
    warm-up provider linked and Smart Limit switched on; when none qualifies, the tile reads a dash.

    **Leaving quarantine** counts accounts whose quarantine ends between today and the end of the
    range. Days before today never count, however far back the range starts. Unlike the tile beside
    it, this one does not care whether the account has a warm-up linked.
  </Step>

  <Step title="Open one account's timeline">
    From the account table, click the lightning icon in the **Daily Usage** column to open
    **Smart Limit Status**, then choose **View capacity timeline** at the bottom of that panel.

    <Screenshot id="email-accounts/capacity-timeline--per-sender" url="/senders" alt="The single-account timeline dialog with a day's tooltip open showing Actual sent and Projected capacity for that date, and a Manual mode chip in the dialog header" caption="Hovering any day gives its exact numbers. A flat manual-mode line alone wouldn't show that." />

    Hover anywhere over the plot and the tooltip for that day opens: the date, and each of the three
    series on it. It does not name the day's state. The chip in the dialog heading does that. The
    same four presets are here, scoped to this one account, and the dialog opens on **−30d / +60d**
    every time.
  </Step>

  <Step title="Read what's different for one account">
    The chip in the dialog heading names the account's state today: **Quarantined**, **Ramping**,
    **Full capacity**, **Manual mode (Smart Limit off)**, or **Manual mode (no warmup linked)**. The
    last of these is what most accounts show, since most accounts have no warm-up provider linked at
    all. The narrative card underneath opens with the matching headline, **No warmup linked** in that
    case, and says what the state means for this account.

    The dialog carries four tiles of its own: **Capacity today**, **Full capacity on** (or
    **Reached full capacity on**), **Quarantine ends** (or **Quarantine ended on**), and
    **Rule cap**. The middle two are worked out from the account's age alone, the same way for
    every account, so they show a real date even for an account that has never had a warm-up
    linked and whose chart never leaves manual mode. **Rule cap** is different: it needs an
    actual rule to have matched, so it reads a dash for that same account. The chart follows the
    same split: a pale band labeled **Quarantine** spans the account's opening window wherever that
    window overlaps the range you are viewing, but the dashed cap line is only drawn once a rule has
    matched.
  </Step>
</Steps>

## What happens next

<Check>
  You can tell whether recent sending kept pace with what was projected, and when an account
  (or the whole fleet) reaches full capacity, without doing any math on the daily-usage numbers
  yourself.
</Check>

Nothing here changes a sending limit. Both views only read numbers that already exist elsewhere:
what an account's daily limit already is, and what actually sent. Closing the dialog or collapsing
the card discards nothing, because neither view ever held anything of yours to save. Both reset to
**−30d / +60d** the next time you open them.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Smart Limit Status says In Quarantine, but this says Manual mode">
    The two panels check the same account in a different order. Smart Limit Status checks
    quarantine before it checks whether a warm-up provider is linked, so a brand-new account
    without one reads **In Quarantine** there. This timeline checks the warm-up link first: with no
    provider linked (or with warm-up switched off across the platform), every day for that account
    renders as **Manual mode (no warmup linked)**, whatever its age. Both readings are correct; they
    are working through the same facts in a different order. See
    [Smart Daily Limit](/en/email-accounts/smart-daily-limit) for that panel's own order.
  </Accordion>

  <Accordion title="Full ramp-up shows Could not load timeline data">
    This preset starts the range a week before today and ends it a week after the full-capacity
    date. Two things put that end date somewhere the request will not accept. If the account already
    reached full capacity more than a week ago, the end lands before the start. If the ramp still has
    a long way to run, the range can exceed the 120 days the timeline accepts in one request. Either
    way the request is rejected and you see **Could not load timeline data** instead of a chart.
    Switch to one of the three fixed presets, which always produce a valid range.
  </Accordion>

  <Accordion title="Recent delivery reads below expected">
    This compares real sends against what was projected over the same days. It reads below
    expected the moment a resting day, a holiday, or a gap in the sending schedule pulls the
    total down far enough, none of which is a fault in the account. Check
    [Resting days, sending windows and deferrals](/en/email-accounts/resting-days-and-schedule)
    before assuming something needs fixing.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Smart Daily Limit" icon="gauge" href="/en/email-accounts/smart-daily-limit">
    Where the number this timeline projects actually comes from, and every state the panel can
    show.
  </Card>

  <Card title="Quarantine and ramp-up" icon="hourglass" href="/en/email-accounts/quarantine-and-ramp-up">
    The opening window in full: what a brand-new mailbox does while it sends nothing.
  </Card>

  <Card title="Senders Health report" icon="activity" href="/en/analytics/senders-health-report">
    A health score and performance tables, for when a mailbox looks fine but sends nothing.
  </Card>

  <Card title="Resting days and schedules" icon="calendar" href="/en/email-accounts/resting-days-and-schedule">
    The other reason real sending sits under what a chart projected.
  </Card>
</CardGroup>