> ## Documentation Index
> Fetch the complete documentation index at: https://help.pipelime.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect a Hostinger email account

> Connect a Hostinger mailbox with its own address and password. The server settings are filled in for you.

export const UiPath = ({children}) => {
  const parts = String(children).split(/\s*(?:→|>)\s*/).filter(Boolean);
  return <span className="pl-path">
      {parts.map((part, index) => <span key={`${index}-${part}`}>
          {index > 0 && <span className="pl-path__sep">→</span>}
          {part}
        </span>)}
    </span>;
};

export const Screenshot = ({id, alt, caption, frame = 'browser', url, marks = [], lang = 'en', workspace = 'northwind-outbound'}) => {
  const src = `/images/screenshots/${lang}/${id}.png`;
  const chrome = url ? `app.pipelime.ai/${workspace}${url}` : 'app.pipelime.ai';
  return <figure className={`pl-shot pl-shot--${frame} not-prose`}>
      <div className="pl-shot__frame">
        {frame !== 'bare' && <div className="pl-shot__bar">
            <span className="pl-shot__dots">
              <span className="pl-shot__dot" />
              <span className="pl-shot__dot" />
              <span className="pl-shot__dot" />
            </span>
            <span className="pl-shot__url">{chrome}</span>
          </div>}
        <div className="pl-shot__media">
          <img src={src} alt={alt} loading="lazy" />
          {marks.map(mark => <span key={mark.n} className="pl-shot__mark" style={{
    left: `${mark.x}%`,
    top: `${mark.y}%`
  }} aria-hidden="true">
              {mark.n}
            </span>)}
        </div>
      </div>
      {caption && <figcaption className="pl-shot__caption">{caption}</figcaption>}
    </figure>;
};

Connect a Hostinger-hosted mailbox so your agents can send and receive from it. Hostinger
is not one of the providers that needs an app password, so the wizard asks for the mailbox
address and the mailbox's own password.

<div className="pl-availability">
  <div className="pl-availability__row">
    <div className="pl-availability__label">Where</div>
    <div className="pl-availability__value"><span className="pl-path">Integrations<span className="pl-path__sep">→</span>Integrations<span className="pl-path__sep">→</span>Email Accounts</span></div>
  </div>

  <div className="pl-availability__row">
    <div className="pl-availability__label">Your role needs</div>
    <div className="pl-availability__value">Read access to Email Accounts <code>read-senders</code>. Admin, Member and Viewer have it by default.</div>
  </div>

  <div className="pl-availability__row">
    <div className="pl-availability__label">To create or change</div>
    <div className="pl-availability__value"><code>create-senders</code> to add one, <code>update-senders</code> to change one, on top of the permission above.</div>
  </div>

  <div className="pl-availability__note">If you cannot find this in your sidebar, your workspace may have a custom menu configuration. Contact support and we will check it for you.</div>
</div>

## Before you begin

* The mailbox address, and the password you use to sign in to that mailbox.
* IMAP switched on for the mailbox. Verification tests receiving as well as sending, and it
  stops if it cannot read the inbox.

## Connect the mailbox

<Steps>
  <Step title="Open the provider list">
    Go to <UiPath>Integrations → Integrations → Email Accounts</UiPath>, choose **Add senders**, then **Connect your email**.

    Gmail and Outlook lead as two cards of their own; every other provider is in the grid
    below, under **All providers** (1). Choose Hostinger there.

    <Screenshot id="email-accounts/connect-hostinger--provider-picker" url="/senders?senders=connect" alt="The provider list, with Gmail and Outlook as two featured cards above a grid of other providers under an All providers divider, Hostinger among them" caption="Picking the provider is what fills in the technical settings, so there is nothing to look up." marks={[{ n: 1, x: 50, y: 52 }]} />
  </Step>

  <Step title="Enter the address and the sender name">
    **Email address** is the mailbox you are connecting. **Sender name** is what recipients
    see in the "From" field; it starts as the name on your own account, so change it if that
    is not how you want this mailbox to sign.

    Both are required before the wizard will move on.
  </Step>

  <Step title="Enter the password">
    The field is labelled **Email password**: the one you sign in to the mailbox with, not
    a separate code.

    Underneath it, the wizard prints the SMTP host, port and security it is about to use.
    **Edit** opens a **Server settings** step with the SMTP and IMAP fields, if you want to
    read or change them; taking it adds that step to the wizard rather than replacing one.

    The same values, laid out in full:

    <Screenshot id="email-accounts/connect-hostinger--form" url="/senders/new/hostinger" alt="The full-page connect form for Hostinger with its advanced settings expanded: From Name, From Email and Email Password empty, SMTP host smtp.hostinger.com with port 465 and type SSL, and an IMAP card below holding imap.hostinger.com and port 993" caption="Sending and receiving both point at the provider's own hosts. Only the address and the password are yours to type." />
  </Step>

  <Step title="Verify the connection">
    Choose **Verify connection**. The check runs by itself from there: we open a real
    connection for both sending and receiving, because a mailbox that can send but not
    receive would never see a reply. The account is only saved once both pass.
  </Step>
</Steps>

## What happens next

<Check>
  The wizard finishes on a confirmation panel carrying the address you connected, and
  **Done** closes it. The mailbox is then on the Email Accounts page as **Active**.
</Check>

A brand-new mailbox does not start sending campaigns at full volume, and for its first weeks it may send none at all. That is deliberate: sending too much too early from a fresh mailbox is what gets addresses filtered. See [Smart Daily Limit](/en/email-accounts/smart-daily-limit) for how the daily number is worked out, and [The quarantine and ramp-up for new mailboxes](/en/email-accounts/quarantine-and-ramp-up) for what to expect in the first month.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Verification fails with an authentication error">
    The wizard reports this as "That password didn't work": the address and password
    together were rejected, so check both. Choose **Re-enter password** (it puts you back
    on the password step with everything else you typed still there) and type the password
    again. A leading or trailing space fails exactly like a wrong password.
  </Accordion>

  <Accordion title="Verification fails on IMAP">
    Sending works only when we can also read replies, and IMAP access looks turned off for
    this mailbox. Open your Hostinger mailbox settings, find the IMAP section (some
    providers call it external access), turn it on, then choose **Try again**.
  </Accordion>

  <Accordion title="The mailbox connected, but nothing is sending">
    A connected mailbox is not the same as a sending one. The most common reasons are that the agent's outreach is still paused, or the mailbox is new and still warming up. Work through [My agent isn't sending anything](/en/troubleshooting/agent-not-sending), which goes over the reasons in the order worth checking.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Add senders" icon="plus" href="/en/email-accounts/add-senders">
    The three routes to connect a mailbox, including managed infrastructure.
  </Card>

  <Card title="Email account settings" icon="sliders-horizontal" href="/en/email-accounts/sender-settings">
    Sending limits, schedule, signature and the rest of the settings form.
  </Card>

  <Card title="Email account statuses" icon="activity" href="/en/email-accounts/sender-statuses">
    What Active, Paused and Error mean, and how to clear an error.
  </Card>

  <Card title="Fix an email account in Error" icon="refresh-cw" href="/en/email-accounts/reconnect-a-sender">
    Every Error message the product can show, and what Reconnect actually does.
  </Card>
</CardGroup>