> ## Documentation Index
> Fetch the complete documentation index at: https://help.pipelime.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect a Neo email account

> Connect a Neo mailbox using its prefilled SMTP and IMAP settings.

export const UiPath = ({children}) => {
  const parts = String(children).split(/\s*(?:→|>)\s*/).filter(Boolean);
  return <span className="pl-path">
      {parts.map((part, index) => <span key={`${index}-${part}`}>
          {index > 0 && <span className="pl-path__sep">→</span>}
          {part}
        </span>)}
    </span>;
};

export const Screenshot = ({id, alt, caption, frame = 'browser', url, marks = [], lang = 'en', workspace = 'northwind-outbound'}) => {
  const src = `/images/screenshots/${lang}/${id}.png`;
  const chrome = url ? `app.pipelime.ai/${workspace}${url}` : 'app.pipelime.ai';
  return <figure className={`pl-shot pl-shot--${frame} not-prose`}>
      <div className="pl-shot__frame">
        {frame !== 'bare' && <div className="pl-shot__bar">
            <span className="pl-shot__dots">
              <span className="pl-shot__dot" />
              <span className="pl-shot__dot" />
              <span className="pl-shot__dot" />
            </span>
            <span className="pl-shot__url">{chrome}</span>
          </div>}
        <div className="pl-shot__media">
          <img src={src} alt={alt} loading="lazy" />
          {marks.map(mark => <span key={mark.n} className="pl-shot__mark" style={{
    left: `${mark.x}%`,
    top: `${mark.y}%`
  }} aria-hidden="true">
              {mark.n}
            </span>)}
        </div>
      </div>
      {caption && <figcaption className="pl-shot__caption">{caption}</figcaption>}
    </figure>;
};

Connect a Neo mailbox as a sending account. Its mail server settings are already stored,
so there is nothing to look up.

<div className="pl-availability">
  <div className="pl-availability__row">
    <div className="pl-availability__label">Where</div>
    <div className="pl-availability__value"><span className="pl-path">Integrations<span className="pl-path__sep">→</span>Integrations<span className="pl-path__sep">→</span>Email Accounts</span></div>
  </div>

  <div className="pl-availability__row">
    <div className="pl-availability__label">Your role needs</div>
    <div className="pl-availability__value">Read access to Email Accounts <code>read-senders</code>. Admin, Member and Viewer have it by default.</div>
  </div>

  <div className="pl-availability__row">
    <div className="pl-availability__label">To create or change</div>
    <div className="pl-availability__value"><code>create-senders</code> to add one, <code>update-senders</code> to change one, on top of the permission above.</div>
  </div>

  <div className="pl-availability__note">If you cannot find this in your sidebar, your workspace may have a custom menu configuration. Contact support and we will check it for you.</div>
</div>

## Before you begin

* The mailbox address and the password you sign in to that mailbox with. There is no
  app-password step for Neo: the field is labelled **Email password**.
* IMAP turned on for the mailbox. Sending and reading are tested in one check, and nothing
  is stored unless both pass.

## Connect the mailbox

<Steps>
  <Step title="Open the provider list">
    Go to <UiPath>Integrations → Integrations → Email Accounts</UiPath> and choose
    **Add senders**, then **Connect** under **Connect your email**.

    Neo is not one of the two featured cards (those are **Gmail** and **Outlook**), so
    choose it from the **All providers** grid below them.

    <Screenshot id="email-accounts/connect-neo--provider-picker" url="/senders?senders=connect" alt="The Add senders panel: featured Gmail and Outlook cards above an All providers grid of tiles in alphabetical order, one of them Neo" caption="Every tile here opens the same wizard. Picking Neo is what fills in its mail server settings for you." />
  </Step>

  <Step title="Enter the address and sender name">
    On **Your account**, type the Neo address you want to send from. **Sender name**
    starts as your own name and becomes the "From" name recipients see; change it if you
    want something else. Choose **Continue**.
  </Step>

  <Step title="Enter the mailbox password">
    On **Password**, the field is labelled **Email password** rather than "App password",
    because Neo is not one of the providers this flow treats as needing a separate code.
    Type the password you sign in to the mailbox with.

    Neo's outgoing server sits under the field as a single line:
    `smtp0001.neo.space · 465 · SSL`. You do not have to touch it. **Edit** turns it into a
    **Server settings** step, where those three values and the incoming ones
    (`imap0001.neo.space`, port `993`, security `SSL`) become editable fields. Opening it
    adds that step to the wizard, so you carry on from there.

    **Advanced sending options**, on the same step, holds the daily limit and the delay
    range between sends. The defaults are tuned for deliverability.

    Six settings in all: three for sending, three for reading.

    <Screenshot id="email-accounts/connect-neo--form" url="/senders/new/neo" alt="A new Neo email account form with its Advanced settings section open: SMTP host, port and type on a Sending Emails (SMTP) card, IMAP host, port and type on a separate Receiving Emails (IMAP) card, and the password field empty" caption="The same six settings on the standalone new-account form, which splits them across a sending card and a receiving card instead of the wizard's single one." />
  </Step>

  <Step title="Verify the connection">
    Choose **Verify connection**. We open a real connection to Neo and test both sending
    and reading before anything is stored, because a mailbox that can send but never sees
    a reply would not be much use. The mailbox is saved only if both pass.
  </Step>
</Steps>

## What happens next

<Check>
  The wizard finishes on **Your email is connected**, and the mailbox appears on the Email
  Accounts list.
</Check>

Its stored status is **Active**, but the list shows a **No Schedule** chip instead of it.
That is not a problem with the connection: this flow does not set sending hours, and
outreach only picks accounts whose schedule says they are available right now. Choose that
chip to open the account's schedule section.
[Email account settings](/en/email-accounts/sender-settings) covers what to put there, and
[Email account statuses](/en/email-accounts/sender-statuses) covers the other chips that
outrank the status on a row.

## Troubleshooting

<AccordionGroup>
  <Accordion title="That password didn't work">
    Neo rejected this email and password combination. Re-enter it carefully: it is the
    regular mailbox password, so a stray space or the wrong mailbox's password are the
    usual causes. **Re-enter password** goes straight back to that field without losing
    anything else you typed.
  </Accordion>

  <Accordion title="We couldn't read this inbox (IMAP)">
    Sending only counts as connected once we can also read replies, and this message
    means IMAP access looks turned off for the mailbox. Open your Neo mailbox settings,
    find the IMAP section (sometimes called "external access") and turn it on, then
    choose **Try again**. Your other details are kept exactly as you entered them.
  </Accordion>

  <Accordion title="We couldn't reach the server">
    Usually temporary. **Try again** retries with the same details. If it keeps
    happening, a chip offers the other common port and security combination
    (`587 · TLS` instead of Neo's `465 · SSL`) and re-runs the check the moment you
    choose it.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Add senders" icon="plus" href="/en/email-accounts/add-senders">
    Every way to add mailboxes to a workspace.
  </Card>

  <Card title="Email account settings" icon="sliders-horizontal" href="/en/email-accounts/sender-settings">
    Every field on the account form, including its sending limits and availability.
  </Card>

  <Card title="Email account statuses" icon="activity" href="/en/email-accounts/sender-statuses">
    What Active, Paused and Error mean, and the chips that outrank them.
  </Card>

  <Card title="Fix an email account in Error" icon="refresh-cw" href="/en/email-accounts/reconnect-a-sender">
    What Reconnect actually checks, and the messages it can show.
  </Card>
</CardGroup>