> ## Documentation Index
> Fetch the complete documentation index at: https://help.pipelime.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect a Spaceship email account

> Connect a Spaceship mailbox using its prefilled SMTP and IMAP settings.

export const UiPath = ({children}) => {
  const parts = String(children).split(/\s*(?:→|>)\s*/).filter(Boolean);
  return <span className="pl-path">
      {parts.map((part, index) => <span key={`${index}-${part}`}>
          {index > 0 && <span className="pl-path__sep">→</span>}
          {part}
        </span>)}
    </span>;
};

export const Screenshot = ({id, alt, caption, frame = 'browser', url, marks = [], lang = 'en', workspace = 'northwind-outbound'}) => {
  const src = `/images/screenshots/${lang}/${id}.png`;
  const chrome = url ? `app.pipelime.ai/${workspace}${url}` : 'app.pipelime.ai';
  return <figure className={`pl-shot pl-shot--${frame} not-prose`}>
      <div className="pl-shot__frame">
        {frame !== 'bare' && <div className="pl-shot__bar">
            <span className="pl-shot__dots">
              <span className="pl-shot__dot" />
              <span className="pl-shot__dot" />
              <span className="pl-shot__dot" />
            </span>
            <span className="pl-shot__url">{chrome}</span>
          </div>}
        <div className="pl-shot__media">
          <img src={src} alt={alt} loading="lazy" />
          {marks.map(mark => <span key={mark.n} className="pl-shot__mark" style={{
    left: `${mark.x}%`,
    top: `${mark.y}%`
  }} aria-hidden="true">
              {mark.n}
            </span>)}
        </div>
      </div>
      {caption && <figcaption className="pl-shot__caption">{caption}</figcaption>}
    </figure>;
};

Connect a Spaceship mailbox so your outreach goes out from it and we can read the replies.
The wizard asks for the address and the mailbox's own password; Spaceship's mail server
settings are already stored, so there is nothing to look up.

<div className="pl-availability">
  <div className="pl-availability__row">
    <div className="pl-availability__label">Where</div>
    <div className="pl-availability__value"><span className="pl-path">Integrations<span className="pl-path__sep">→</span>Integrations<span className="pl-path__sep">→</span>Email Accounts</span></div>
  </div>

  <div className="pl-availability__row">
    <div className="pl-availability__label">Your role needs</div>
    <div className="pl-availability__value">Read access to Email Accounts <code>read-senders</code>. Admin, Member and Viewer have it by default.</div>
  </div>

  <div className="pl-availability__row">
    <div className="pl-availability__label">To create or change</div>
    <div className="pl-availability__value"><code>create-senders</code> to add one, <code>update-senders</code> to change one, on top of the permission above.</div>
  </div>

  <div className="pl-availability__note">If you cannot find this in your sidebar, your workspace may have a custom menu configuration. Contact support and we will check it for you.</div>
</div>

## Before you begin

* The mailbox address, and the password you use to sign in to that mailbox. The field is
  labelled **Email password** and there is no app-password step for Spaceship.
* IMAP turned on for the mailbox. Verification tests sending and reading together and
  saves nothing unless both pass, so IMAP being off fails the whole connection, not just
  the reading half.

## Connect the mailbox

<Steps>
  <Step title="Open the provider list">
    Go to <UiPath>Integrations → Integrations → Email Accounts</UiPath> and choose
    **Add senders**, then **Connect** under **Connect your email**.

    Spaceship is not one of the two featured cards. It sits in the **All providers** grid
    below them, in alphabetical order.

    <Screenshot id="email-accounts/connect-spaceship--provider-picker" url="/senders?senders=connect" alt="The All providers grid inside the Add senders panel, with a Spaceship tile among the other providers, listed alphabetically" caption="Every tile in this grid opens the same setup form. Picking Spaceship is what fills in its mail server settings for you." />
  </Step>

  <Step title="Enter your email and name">
    On **Your account**, type the mailbox address under **Email address**.

    **Sender name** arrives filled in with your own name. It is what recipients see as the
    "From" name, so change it if that is not what you want. Then choose **Continue**.
  </Step>

  <Step title="Enter your password">
    On **Password**, type the mailbox's **Email password**.

    Under that field sits a line with the sending host, port and security type already
    filled in, and an **Edit** link beside it. **Edit** opens a **Server settings** step
    where those three values and the three receiving ones become editable fields. Once you
    open it, that step stays in the wizard, so you carry on from there.

    The mailbox's own settings page carries the same six fields later, in its Email
    Settings section.

    <Screenshot id="email-accounts/connect-spaceship--form" url="/senders/new/spaceship" alt="A new Spaceship email account form, with SMTP host, port and security type and IMAP host, port and security type already filled in, and the password field left empty" caption="The six settings as editable fields. Sending and reading use the same host; only the port differs." />
  </Step>

  <Step title="Verify the connection">
    Choose **Verify connection**. It sits at the foot of the password step, or at the foot
    of **Server settings** if you opened that. We open a real connection to Spaceship for
    both sending and reading, and store the mailbox only if both succeed.
  </Step>
</Steps>

## What happens next

<Check>
  The wizard finishes on "Your email is connected", and the mailbox appears on the Email
  Accounts page as **Active**.
</Check>

A brand-new mailbox does not start sending campaigns at full volume, and for its first
weeks it may send none at all while it builds a sending reputation. See
[Smart Daily Limit](/en/email-accounts/smart-daily-limit) for how the daily number is
worked out, and
[The quarantine and ramp-up for new mailboxes](/en/email-accounts/quarantine-and-ramp-up)
for what to expect at the start.

A connected mailbox is not the same as a sending one. If nothing goes out at all, work
through [My agent isn't sending anything](/en/troubleshooting/agent-not-sending), which
covers the reasons in the order worth checking.

## Troubleshooting

<AccordionGroup>
  <Accordion title="That password didn't work">
    Spaceship rejected this email and password combination. Re-enter the password
    carefully: the wizard wants the password you sign in to the mailbox with, so a stray
    space or the wrong mailbox's password are the usual causes. **Re-enter password** goes
    straight back to that field, and nothing else you typed is lost.
  </Accordion>

  <Accordion title="We couldn't read this inbox (IMAP)">
    The sending half may be fine, but the reading half failed, and the mailbox is not
    stored until both work. Most often IMAP access is turned off: open the mailbox's own
    settings, find the IMAP section and turn it on, then choose **Try again**. Your
    details are kept exactly as you entered them.
  </Accordion>

  <Accordion title="We couldn't reach the server">
    Usually temporary. Choose **Try again** to retry with the same details. The same
    panel also offers a quick-fix chip that switches the sending port and security type to
    the other common combination and re-runs the check straight away. Try it if retrying
    alone does not help.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Add senders" icon="plus" href="/en/email-accounts/add-senders">
    The three routes into Email Accounts, including managed infrastructure.
  </Card>

  <Card title="Email account settings" icon="sliders-horizontal" href="/en/email-accounts/sender-settings">
    Every field on the mailbox's own settings page, once it is connected.
  </Card>

  <Card title="Email account statuses" icon="activity" href="/en/email-accounts/sender-statuses">
    What Active, Paused and Error mean, and the chips that outrank them.
  </Card>

  <Card title="Fix an email account in Error" icon="rotate-cw" href="/en/email-accounts/reconnect-a-sender">
    Every Error message the product shows, and what Reconnect actually does.
  </Card>
</CardGroup>