> ## Documentation Index
> Fetch the complete documentation index at: https://help.pipelime.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Order managed domains and mailboxes

> Walk the order wizard: check domain availability, size the mailboxes, review and place the order.

export const UiPath = ({children}) => {
  const parts = String(children).split(/\s*(?:→|>)\s*/).filter(Boolean);
  return <span className="pl-path">
      {parts.map((part, index) => <span key={`${index}-${part}`}>
          {index > 0 && <span className="pl-path__sep">→</span>}
          {part}
        </span>)}
    </span>;
};

export const Screenshot = ({id, alt, caption, frame = 'browser', url, marks = [], lang = 'en', workspace = 'northwind-outbound'}) => {
  const src = `/images/screenshots/${lang}/${id}.png`;
  const chrome = url ? `app.pipelime.ai/${workspace}${url}` : 'app.pipelime.ai';
  return <figure className={`pl-shot pl-shot--${frame} not-prose`}>
      <div className="pl-shot__frame">
        {frame !== 'bare' && <div className="pl-shot__bar">
            <span className="pl-shot__dots">
              <span className="pl-shot__dot" />
              <span className="pl-shot__dot" />
              <span className="pl-shot__dot" />
            </span>
            <span className="pl-shot__url">{chrome}</span>
          </div>}
        <div className="pl-shot__media">
          <img src={src} alt={alt} loading="lazy" />
          {marks.map(mark => <span key={mark.n} className="pl-shot__mark" style={{
    left: `${mark.x}%`,
    top: `${mark.y}%`
  }} aria-hidden="true">
              {mark.n}
            </span>)}
        </div>
      </div>
      {caption && <figcaption className="pl-shot__caption">{caption}</figcaption>}
    </figure>;
};

By the end you'll have ordered new sending domains and the mailboxes that sit on them, queued for our team to set up.

<div className="pl-availability">
  <div className="pl-availability__row">
    <div className="pl-availability__label">Where</div>
    <div className="pl-availability__value"><span className="pl-path">Email Accounts<span className="pl-path__sep">→</span>Add senders<span className="pl-path__sep">→</span>Done-for-you infrastructure</span></div>
  </div>

  <div className="pl-availability__row">
    <div className="pl-availability__label">Your role needs</div>
    <div className="pl-availability__value">Read access to Done-for-you infrastructure <code>read-domains</code>. Admin, Member and Viewer have it by default.</div>
  </div>

  <div className="pl-availability__row">
    <div className="pl-availability__label">To create</div>
    <div className="pl-availability__value"><code>create-domains</code> on top of the permission above.</div>
  </div>

  <div className="pl-availability__row">
    <div className="pl-availability__label">Partner-branded workspaces</div>
    <div className="pl-availability__value">Not shown in partner-branded workspaces.</div>
  </div>

  <div className="pl-availability__note">The order wizard for PipeLime managed infrastructure, inside the Add senders overlay. Needs the managed-infrastructure flag and is hidden entirely for partner-branded tenants. The fulfilled result is the Domains page. If you cannot find this in your sidebar, your workspace may have a custom menu configuration. Contact support and we will check it for you.</div>
</div>

<Steps>
  <Step title="Open the order wizard">
    Go to <UiPath>Integrations → Integrations → Email Accounts</UiPath>, open **Add senders**, then
    pick **Done-for-you infrastructure**: [Add senders](/en/email-accounts/add-senders) covers the
    other two cards on that panel. The wizard opens on an intro screen about what the managed
    offering covers; **Choose my domains** starts the order.
  </Step>

  <Step title="Add your sending domains">
    Type a domain and press Enter, or click **Add**. The row reads **Checking…** while the lookup
    runs, then settles on one of four states: **Available**, with its yearly price beside it;
    **Taken**, meaning someone has already registered that name; **Not supported**, meaning we
    don't register that extension; or **Couldn't check** with a retry button, when the lookup
    itself failed. Your own main domain is refused outright: keeping cold outreach off it is the
    whole point of ordering these. **Taken** and **Not supported** rows carry a **Remove** button.

    The moment the step opens we check a batch of common cold-email shapes built from the first part
    of your main domain (`get…` and `try…`, `…hq` and `…sales` and the like, plus the same name on
    `.io` and `.co`), and any that come back free appear as chips under the field. Clicking one adds
    it already confirmed as
    **Available**, with no second lookup. **Suggest domains with AI** asks for a fresh batch,
    reading your workspace's name and description for ideas; while there are chips on screen that
    same button reads **More ideas** instead.

    When your balance carries a set number of credits still to spend, a line above the field
    recommends how many domains
    and mailboxes that balance is worth (at the mailboxes-per-domain figure set in the next step,
    4 to begin with) and counts what you have added against that target. Everything you add is
    listed under **Your domains** with a running yearly total for the available ones. **Continue**
    stays disabled until at least one domain is **Available**.

    <Screenshot id="email-accounts/order-managed-domains-and-mailboxes--domains-step" url="/senders" alt="The domains step with three domains in the cart: one Available with its price hidden, one Taken and one Not supported" caption="Availability is a live registrar lookup, so this cart is a representative example rather than a real search." />
  </Step>

  <Step title="Create your mailboxes">
    Under **People**, type a full name and press Enter, or paste a list with one name per line. The
    first word of a line is the first name, whatever follows is the last name.

    **Mailboxes per domain** is what sizes the order: every available domain gets that many
    mailboxes, so the total is your domain count times this number rather than one mailbox per
    person. The stepper runs from 1 to 10, with 2 and 4 as one-click picks, and starts at 4: the
    figure the wizard calls healthy for sending volume. With fewer people than slots, one person
    fills several of them with ranked variations of their own name (`johndoe@`, then `jdoe@`); with
    more people than slots, the roster spreads across your domains instead.

    The preview on the right lists every mailbox the order will create, grouped by domain, and
    redraws as you add people or change the count. Click any address to edit the part before the @.
    That edit follows the persona onto every other domain carrying the same address, so one person
    keeps one identity across the whole order. **Continue** stays disabled until at least one person
    is named, and until no two addresses in the preview are identical.

    <Screenshot id="email-accounts/order-managed-domains-and-mailboxes--mailboxes-step" url="/senders" alt="The mailboxes step with four people entered on the left and the address preview, grouped by domain, on the right" caption="Representative example: the domains behind this preview come from a stubbed availability lookup. Renaming one address renames it on every domain, not just the one you clicked." />
  </Step>

  <Step title="Review and place your order">
    The last step is headed **Review your order**. It lists every domain you are buying and the
    shape of the order under them, and carries **Start warmup automatically**, on unless you switch
    it off. Below that, a ledger takes **Domains** and **Mailboxes** in turn and shows what the
    order needs, what your credits already cover and what is left to buy. These are auto-renewing
    subscriptions: remove a domain or mailbox later and the quantity drops on the next cycle, not
    straight away.

    If your credits cover the order, the button reads **Place my order**, and that click is the
    whole action. If they don't, the button takes you to payment for the shortfall only: it names
    the amount, and the rates behind it are at [pipelime.ai/pricing](https://pipelime.ai/pricing).
    With a card on file the charge settles without leaving the app; a first purchase, or one your bank wants to
    confirm, opens a payment page and returns you here, and an order short on both domain and
    mailbox credits can do that twice, once for each. Nothing is left to click either way: the
    moment your balance reflects the payment, the order places itself.

    Placing it does not create anything on the spot. The order is queued for our team with its
    domain and mailbox credits reserved against it, and the panel that follows says what happens
    next: the domains are registered and their DNS configured, which usually takes a day or two
    while it propagates. If you left the toggle on, each mailbox starts warming up as soon as it is
    ready.

    <Screenshot id="email-accounts/order-managed-domains-and-mailboxes--review" url="/senders" alt="The review step with the order summary, the Start warmup automatically toggle, and the credit ledger rows for Domains and Mailboxes, every amount cropped out" caption="Representative example, with every amount cropped out. The ledger is the part worth reading: credits you already hold are applied first, and only the shortfall goes to payment." />
  </Step>
</Steps>

## What happens next

<Check>
  A confirmation panel headed **Payment confirmed** (or **Credits applied**, when your credits
  covered everything) names your domains and the size of the order, then the wizard hands over to
  the status board for that order.
</Check>

We register the domains, configure DNS and create the mailboxes from there. See
[Track provisioning and manage your domains](/en/email-accounts/provisioning-status-and-domains-page)
for what each stage of that board means and what to do if one needs attention.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Continue won't light up">
    On the domains step, add at least one domain that came back **Available**: hovering the button
    says so. On the mailboxes step it needs at least one named person, and no two identical
    addresses in the preview; click one of the pair and edit it until they differ.
  </Accordion>

  <Accordion title="A domain shows Taken or Not supported">
    **Taken** means the name is already registered, by you or by anyone else. Pick another.
    **Not supported** means the extension itself is not one we register; try a .com, .co or .io
    domain instead.
  </Accordion>

  <Accordion title="My order didn't place after I paid">
    The review step polls your balance until it reflects the payment and then places the order on
    its own, which shows as **Confirming your purchase**. If that takes longer than usual you get a
    **Still syncing** screen, with **Keep waiting** and **Close for now**: your setup is saved
    either way, so closing loses nothing. If the order itself fails to place, the error says so and
    the button becomes **Try again**, with every domain and mailbox still configured.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="PipeLime managed infrastructure" icon="server" href="/en/email-accounts/managed-infrastructure">
    Why cold outreach belongs on separate domains, and what a managed domain and mailbox include.
  </Card>

  <Card title="Track provisioning and manage your domains" icon="activity" href="/en/email-accounts/provisioning-status-and-domains-page">
    The status board this order lands on, and the Domains page once it's ready.
  </Card>

  <Card title="Add senders: connect, import or managed infrastructure" icon="inbox" href="/en/email-accounts/add-senders">
    The other two ways to add an email account, and how to choose between them.
  </Card>

  <Card title="Add-ons: website tracking capacity, whitelabel and managed infrastructure" icon="credit-card" href="/en/billing/add-ons">
    Where managed domains and mailboxes show up on your subscription.
  </Card>
</CardGroup>