Where
Your avatar→Billing
Partner-branded workspaces
Not shown in partner-branded workspaces.
Before you begin
- The card and the invoice list are your own account’s, whichever workspace is active. Manage billing is the exception: it opens the billing portal for the account that owns the workspace you are in, so in a workspace you do not own it is that owner’s portal, not yours.
- Adding or replacing a card needs a subscription on your account. Without one the header offers Subscribe instead, and the card form cannot be opened at all: see Change plan, add-ons or cancel to start a plan first.
Steps
1
Open the Billing page
Choose . The Payment method panel’s header (1)
always carries Manage billing, plus one more action that depends on whether your
account has a subscription. The Invoices table (2) below it lists your own invoices,
however many workspaces you belong to.
2
Add or replace the card on file
With a subscription on the account, the header carries Add card, or Update card
once one is already saved, in place of Subscribe. Choose it to open a card form
inline, fill it in, and choose Save. While no card is saved, the empty card panel
offers that same Add card button. Choose Cancel to close the form without saving.A “Payment method updated” toast confirms it. The card face then shows the last four
digits with a Default badge, and beside it a Card row with the network and those
same digits, a Billed to row showing your account’s email rather than a workspace
name, and a Status row reading Charged automatically.
3
Open the hosted billing portal
Choose Manage billing to open Stripe’s own billing portal, in this tab rather than a
new one: it covers payment methods, invoices, plan changes and cancellation in one
place. Leaving it sends you back to the Subscription tab, not this one.
4
Find and download a past invoice
The list is newest first. Each row carries a Reference (the invoice number, or the
invoice’s internal id when it has no number, which happens on some drafts), a Status
chip reading Paid, Open, Draft, Uncollectible or Void, then the Date and the
Amount. Under Receipt, hover an icon for its name: View invoice opens the
hosted invoice and Download PDF opens its file, both in a new tab. Each icon appears
only when the invoice carries that link, so a row can show one, both or neither.
The panel carries this line whether or not a card is saved: “Card details are stored and
encrypted by Stripe. We never see your full card number.”
What happens next
The card panel shows the network and last four digits with a Default badge, and a
Status row reading Charged automatically.
Troubleshooting
Saving a card fails
Saving a card fails
The reason shows as a toast: either what the card was rejected for, or what the save
itself failed on. The form stays open with what you typed, so fix it and choose Save
again. Nothing is saved until it succeeds, so the card you had on file, if any, is still
there.
Manage billing doesn't open anything
Manage billing doesn't open anything
A toast names what went wrong, or reads “Could not open the billing portal” if the
request failed without a specific message. Nothing on this page changes. Reload and try
again.
Related
Change plan, add-ons or cancel
The subscription page end to end: plan, usage, add-ons, changing plan and cancelling.
Paying through a checkout link from your account rep
What the secure checkout page shows when you pay through a link instead of this page.