Where
Communication→Inbox
Your role needs
Read access to Inbox
read-messages. Admin, Member and Viewer have it by default.To create or change
create-messages to add one, update-messages to change one, on top of the permission above.If you cannot find this in your sidebar, your workspace may have a custom menu configuration. Contact support and we will check it for you.
The Inbox and Sent tabs
Inbox lists what your leads sent you. Sent lists what your workspace sent them. Newest is at the top of both, both are paged, and neither shows warm-up traffic or anything you have deleted. The search box above the list matches the subject line, and it works on either tab. Next to it, a tag button filters by the lead’s tags. It shows a tag icon on its own until you pick something, then the icon and how many tags you picked. Three more controls sit above the list on the Inbox tab only: Unread only, No auto-replies, and a reply-score filter. No auto-replies is not a per-visit filter. It is saved on the workspace, so it stays on for everyone until someone turns it off. Mark all as read joins that row whenever you have unread mail, and it clears every unread message in the workspace, not just the ones the filters are showing you. Filters, tags and the reply score covers what each one does. A compose button floats over the bottom-right corner on either tab and opens the compose window. Every row (1) shows the lead’s avatar with a small dot for their pipeline stage, their name, their company, the subject line and the time. It also shows a paperclip when the message carries files. A Sent row prefixes the name with “To:”, since the person named is the recipient. Unread rows add a dot before the name and set the text heavier. Two things vary. An Inbox row gains a reply-score badge when the AI scored that reply; a Sent row never does. And a message that is scheduled, still a draft, in the middle of sending, or that failed on the way carries a status chip on the second line of its row. Scheduled, draft and failed messages covers what each chip says and what you can do from it. Hover a row and its actions slide in from the right: open the lead in a new tab, mark it read or unread (Inbox rows only, since nothing you sent is ever unread), and delete it, if your role can delete messages.Reading a thread
Click a row and the whole conversation loads in the pane on the right, replacing the empty state there. The header names the lead, their company, their job title, the address on the other end and how many messages the thread holds. Its toolbar carries a translate control, a forward control, and Reply, the only one of the three drawn as a solid button rather than a bordered icon. Reply, forward and generate AI replies covers all three, including the AI-drafted reply. Under the header the conversation is stacked newest first, and every message starts expanded. Nothing is collapsed for you. Collapse one and the rest stay as they were. The pane holds what it is showing until you close it with the back arrow, click another row, switch tabs, or delete the message you were reading. On a narrow screen there is no room for both, so the pane takes over the list instead of sitting beside it.The unread badge in the sidebar
The Communication group in the sidebar carries an Inbox entry, and a red count appears on it whenever you have unread mail. It is the same count the Inbox tab shows, and past a certain size both stop counting exactly and show a number with a plus sign. The count refreshes as you open a message, mark one read or unread, delete one, or use Mark all as read (no page reload), and it re-checks itself in the background while you work. Sending a reply does not move it, because a reply is not something you had left unread. The list itself also re-fetches in the background while a message is still pending or a scheduled one is past its send time, so a chip can change while you are looking at it: Pending disappearing once the message goes out, or a scheduled row turning into a plain sent one.When there is nothing to show
Whenever the tab you are on has no rows, the list is replaced by a message rather than an empty table. On a workspace that has never sent or received anything that is Your inbox is ready for action!, Start conversations that convert, and a Compose First Email button that opens the same compose window as the floating one. The same state also turns up when a search or a tag filter matches nothing. Unread only is the exception. Turn it on with nothing unread and you get You’re all caught up instead, with a Show all messages button that drops the filter. Compose a new email to a lead covers what the compose window asks for.Where each part is explained
Reply, forward and generate AI replies
Answer a thread yourself or let the AI draft it, forward the conversation, translate it and attach files.
Filters, tags and the reply score
Search, tag and unread filters, hiding automatic replies, and filtering by the AI reply score.
Scheduled, draft and failed messages
What each status chip on a row means and which actions it offers: cancel, retry, send now, unschedule, edit.
Compose a new email to a lead
Start a thread from the inbox compose button: pick the sending account and the lead, attach files and schedule it.
Related
LinkedIn Chat
Read and answer LinkedIn conversations without leaving the app, and understand the states a lead can be in before a chat exists.
Channels overview and availability
The other places a lead can answer you, and what decides whether your workspace has each one.