Skip to main content
Open the Add senders panel and pick one of its three routes: a mailbox you already own, a CSV of accounts you already run, or an order for domains and mailboxes we set up for you.
Where
Email Accounts→Add senders
Your role needs
Read access to Add senders read-senders. Admin, Member and Viewer have it by default.
To create
create-senders on top of the permission above.
A global overlay with no route of its own. Deep-linked with ?senders=menu|connect|import|provision|provision-status, so a help page can link straight to one of its three paths. If you cannot find this in your sidebar, your workspace may have a custom menu configuration. Contact support and we will check it for you.

​
Before you begin

  • Email accounts belong to the workspace you add them in. If you keep more than one workspace, switch to the right one first.
  • Opening a card commits you to nothing. Each card starts a flow you still have to finish, and closing the panel adds no accounts.
  • Two of the routes finish inside the panel. The third places an order and finishes days later. Step 3 describes the difference.

​
Steps

1

Open Email Accounts

Go to . The page lists the mailboxes this workspace already sends from.
2

Open the Add senders panel

Choose Add senders, at the right-hand end of the toolbar above the list. The panel fills the screen, and every route renders in that same panel instead of stacking a second window on top of it.You only see the list when there is something to list. With no email accounts and no mailboxes still being set up from an order, the page shows an empty screen instead. That screen carries the same Add senders button, with an Import Senders button beside it that skips the cards and goes straight to the CSV import. An order still being fulfilled counts as something to list, so its pending mailboxes give you the normal page rather than the empty screen.
3

Pick a route

Done-for-you infrastructure (1) carries a Recommended chip and orders PipeLime managed infrastructure: separate domains and mailboxes we register, configure and warm up. Cold outreach then runs from those, not from the domain you use for everything else. Its button reads Set it up, or Resume setup when you left an order half-configured in this browser. Not every workspace has this card. Troubleshooting below says why.This route does not end in a connected mailbox. It runs Domains, then Mailboxes, then Review & pay, which takes payment and places the order. The panel then swaps to that order’s status board. The mailboxes arrive over the following days. Until they do, they sit on Email Accounts as pending rows, not as accounts you can send from. See Order managed domains and mailboxes for the whole flow.If an order is already open, a strip above the cards says so and gives the number of domains on the way. Choosing the strip opens that order’s status rather than starting another one.Connect your email (2) is for a mailbox that already exists, yours or your company’s. Its button reads Connect, and the flow ends with the mailbox verified and sending.Import senders (3) adds accounts you already run, in bulk, from a file. Its button reads Import CSV.
4

Choose your provider, if you picked Connect your email

Gmail and Outlook lead the list, each with a flow of its own: Gmail walks you through creating an app password, Outlook hands you to Microsoft to sign in. Neither is repeated in the grid underneath.Every tile under All providers opens the same setup form. For all but one it opens with that provider’s host names, ports and security already filled in, so you go straight from your address to your password to a verification. The Other (any) tile is the exception. It has no settings to prefill, so it adds a step where you type the host names and ports yourself, from whatever your provider publishes. See Connect any other SMTP or IMAP mailbox.The tiles are in alphabetical order and include GoDaddy, Hostinger, Neo, Spaceship and Zoho. On a prefilled provider you can still open the server settings yourself with Edit on the password step.The note under the grid describes the arrangement: we use your own account to send on your behalf and run no mail servers of our own, and you can add as many accounts as you want.

​
What happens next

The panel is showing the first screen of the route you picked, and the cards are gone. The panel swaps views in place.
Back, at the top left, returns to the provider list from any of the provider flows, and to the cards from anywhere else. The cards themselves have no Back: the panel shows the logo there instead, and you leave with the close button at the top right. Closing refreshes the Email Accounts list, so an account you connected on the way is already there when you land back on the page.

​
Troubleshooting

The managed infrastructure card is the one that can be missing. It is hidden on a partner-branded workspace, meaning one running under someone else’s name and domain. It is also hidden wherever managed infrastructure is switched off for the site you signed in to. The short note under the cards about protecting your main domain goes with it.Connect your email and Import senders are unaffected, and the two cards share the row between them.
Gmail and Outlook are never in it: they are the two cards above it, each with its own flow. For anything else that is not listed, pick the Other (any) tile: it is the route for a provider we hold no preset for, and the one that asks you for the host names.
The panel’s own copy has no translations. Its titles, the cards and the provider list are English whatever language you set the interface to. The shared controls inside the flows are the exception and do follow your language: Back, Continue and Done. The language of the panel does not change what gets connected.

Connect a Gmail or Google Workspace account

The app-password wizard behind the Gmail card, step by step.

Import senders from a CSV

The file the import expects, and what happens to rows it cannot read.

PipeLime managed infrastructure

What we register and warm up for you, and why a separate domain protects your own.

Connect your first email account

The whole path from an empty workspace to an agent that can send.