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Publish one CNAME record, and this account’s open and click links carry your own domain instead of the default tracking domain every workspace otherwise shares.
Where
Integrations→Integrations→Email Accounts
Your role needs
Read access to Email Accounts read-senders. Admin, Member and Viewer have it by default.
To create or change
create-senders to add one, update-senders to change one, on top of the permission above.
If you cannot find this in your sidebar, your workspace may have a custom menu configuration. Contact support and we will check it for you.
This is a CNAME and nothing else. The check reads a single record’s target: SPF, DKIM and DMARC are not part of it, and no other record is asked for.

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Before you begin

  • An email account you can already open. The tracking domain lives among that account’s optional settings, so add the account first if you have not yet.
  • Access to DNS for the domain you want to use: your own provider, or whoever manages it for you.

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Add the record

1

Open the account

Go to and press Edit on the account whose links you want to carry your domain. Scroll past the connection settings to “Optional Settings” and open the “Custom Domain” panel.
2

Type your domain

Enter it without http:// or https://. The field already shows http:// in front of it, and a scheme you paste in is stripped for you. A subdomain, tracking.yourcompany.com, and a root domain, yourcompany.com, both work.The table underneath reacts to what you typed. Host/Name becomes the subdomain’s first label (“tracking”, in this example) or @ for a root domain, which is how most DNS providers write “the domain itself”. Type and Value/Target never change: a CNAME pointing at tracking.pipelime.ai. Every cell has a copy control next to it; use it instead of retyping, and copy the value from your own screen rather than from this page.
3

Create the record at your DNS provider

Create the CNAME using the host and value from the table, and leave the TTL at 3600 unless your provider requires something else. The check compares the record’s target against the expected value exactly, so anything appended to it fails.
4

Check it

Back on this page, press the “Verify Domain” button under the field. It runs a DNS lookup right then, so you are not guessing whether the record has propagated. A green alert reading “Domain verified successfully!” means the lookup found a CNAME pointing at the expected target.
5

Save

Press Save. The green alert in the panel is only a preview: the check that is stored against the account is the one the server runs again while it saves.
Save only once the check is green. On a mailbox you connected yourself, changing the tracking domain makes the form resend the account’s connection settings as well, so saving re-tests the mailbox and the CNAME together, and a record that still fails does not merely leave tracking alone. The account’s status becomes Error, and an account in Error sends nothing at all until it reconnects.

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What happens next

Reopen the account, open the “Custom Domain” panel again, and the green alert is already there. From the next send, this account’s open pixel and its click links both carry your domain.
The registration behind that domain also joins the expiry watch we already keep for your sending domains (the whole registration, so tracking.yourcompany.com is watched as yourcompany.com), and you get a notice in the app before it lapses.

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Troubleshooting

Almost always the record has not propagated yet: DNS changes are not instant. Give it a few minutes and press “Verify Domain” again. If it still fails, check the two things a propagation delay would not explain: the target has to match tracking.pipelime.ai exactly, with nothing appended, and the record has to sit on the name you typed: a subdomain needs its own record, not one on the root.
That is the same CNAME check, run again on the server during the save. When it fails, its message becomes the account’s status message, so the red banner on the form explains the DNS failure, not anything about the mailbox. Fix the record at your DNS provider, then press Reconnect in that banner: it re-tests the mailbox connection and the tracking domain together, and puts the account back to Active when both pass. Full detail on reconnecting and on what each status means.

Sender settings

Every other field on this account’s form, and what each one accepts.

Sender statuses

Active, Paused and Error, and what stops an account that is none of them.

Campaigns report

Where the open and click rates on your tracked links show up.

Fix a sender in Error: reconnect

What Reconnect actually re-tests, including this domain.