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By the end you’ll be able to check on an order that’s still being built, and read what every card on your Domains page is telling you.
Where
Integrations→Integrations→Domains
Your role needs
Read access to Domains read-domains. Admin, Member and Viewer have it by default.
To create or change
create-domains to add one, update-domains to change one, on top of the permission above.
Partner-branded workspaces
Not shown in partner-branded workspaces.
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Before you begin

  • An order, placed. With none at all the status board reads No setup in progress, and a workspace with no domains and no order in flight gets an empty state instead of a domain list. Order managed domains and mailboxes covers placing one.

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Steps

1

Open the status board

While an order is queued or being built, a strip at the top of the Domains page counts the domains on the way, and a matching strip on the Email Accounts page counts the mailboxes. View progress on either one opens the status board. A domains-only order has no mailboxes to announce, so it shows the strip on the Domains page alone.Three other ways in, for when you’ve closed it: each placeholder mailbox row on the Email Accounts page has its own Progress button, the Add senders panel leads with a strip for an order still in flight, and the order wizard hands you straight to the board the moment you place an order.
2

Read the four stages

Order received is timestamped to when you placed the order. Domains registered covers registering the domains and configuring their DNS records: SPF, DKIM, DMARC. Mailboxes created is the point each mailbox appears on your Email Accounts page on its own. Warmup started is each mailbox beginning to build its sending reputation; if you left warm-up off when you ordered, that stage says you can enroll the mailboxes later instead.A finished stage carries a tick. The stage being worked on pulses, and the ones after it stay greyed out. The board polls the order on its own until it reaches an end state, so there is nothing to refresh.
3

Wait it out, or cancel

While the order is still open, a Why the wait? note under the timeline explains that new domains need their DNS records to propagate across the internet before mail flows reliably, and that rushing that step is how email ends up in spam. The row beside it says we’ll email you when the order is ready, and that it’s safe to close the window. Done for now closes the board without cancelling anything. View my domains closes it and goes to the Domains page.Until our team starts work, a Cancel this order link sits under those two buttons. It asks you to confirm (Cancel order goes through), and the domain and mailbox credits the order had reserved are released back to your balance. Once setup starts, the link is gone and cancelling is a support request.
4

Check your Domains page

Each domain from an open order sits there as a dashed placeholder card, marked Setting up, until the domain itself appears. After that it is a card with its name, a status pill, its mailbox count and its renewal date.The pill collapses everything the platform tracks internally into three states. Active is a domain that’s delivering, including one already in its normal renewal window. Setting up is one still being provisioned. Attention is everything else: a domain waiting on its nameservers, an expired one, or one that hit a problem. Hovering an Attention pill says what it means: something needs a look, and our team has been notified.A domain the platform holds nameservers for carries a Nameservers toggle at the end of its row. Opening it lists the hosts, with Copy all and a copy button on each one. The line under them says you only need these if you manage that domain’s registrar yourself.

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What happens next

The pending strips are gone from both pages, and the board’s hero reads Your infrastructure is live over a See my senders button.
Mailboxes land on the Email Accounts page by themselves, and warm-up starts on them automatically when the order asked for it. Campaigns don’t send from a mailbox while it is building its reputation, so there is nothing to switch on and nothing to wait next to.

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Troubleshooting

The first unfinished stage turns red, and its caption reads that we hit an issue setting up part of your infrastructure, that our team has been notified and is on it. A Contact support button sits beside it. The order is no longer open at that point, so the note, the reassurance row and the two buttons under the timeline are gone with it.
A panel above the timeline reads This order couldn’t be completed or This order was cancelled, with the reason under it where there is one, and confirms that your domain and mailbox credits were released: free to use on a new order. The timeline itself stays on screen.
Our team is notified for you, so there is usually nothing to do but wait. The exception is a domain waiting on its nameservers that you registered yourself: open Nameservers on that card and point it at those hosts from your registrar.Renewing, transferring and turning auto-renew on or off are not self-service: contact support for any of the three. To hear about a renewal before it bites, turn on Domain expiration alerts in your profile’s notification settings, which emails you when a sending domain is about to expire. The in-app bell shows it either way. If a mailbox on that domain is not sending yet, see Mailbox is still being set up (status: pending).

Order managed domains and mailboxes

Walk the order wizard end to end: domains, mailboxes, review and pay.

PipeLime managed infrastructure

Why cold outreach belongs on separate domains, and what a managed domain and mailbox include.

Mailbox is still being set up (status: pending).

What that status means for one mailbox, how long it takes, and when it resumes on its own.

Notification preferences (email and in-app)

Turn on domain-expiration alerts so a renewal never surprises you.