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By the end of this page you can run a live check on a lead’s email address from its row, and read what each of the three results means.
Where
Leads→Prospects
Your role needs
Read access to Prospects read-leads. Admin, Member and Viewer have it by default.
To create or change
create-leads to add one, update-leads to change one, on top of the permission above.
If you cannot find this in your sidebar, your workspace may have a custom menu configuration. Contact support and we will check it for you.

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Before you begin

  • You need permission to update leads. Without it you still see the verified badge and the failed icon, but there is nothing to press and clicking the failed icon does nothing.
  • The row only ever checks the lead’s first email address. A lead with more shows a ”(+1 others)” line underneath, and those addresses are not part of this check.
  • The list shows leads that already have an email or a phone, so a lead with nothing on file is not on it. A lead reachable only by phone is, and its row has no address to check.

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Steps

1

Find the address

Go to . Each lead’s first email address sits in the Email / Phone column, and the mark beside it says where that address stands. A red × (1) means it failed verification; its tooltip reads “Email verification failed. Click to verify again.” A small blue badge with a white tick (2) means verified, and hovering it reads “Email verified”. An outlined Verify button (3) means the address has no answer against it yet; hovering it reads Validate email.
2

Click Verify, or the red × to try again

Both run the same check, and both run it inside the request rather than queueing a job: nothing to wait on, nothing to poll. The button reads “Verifying…” while the answer comes back.
3

Read the result

A notification reports one of three outcomes, and the row updates to match:
  • “Email verification result: verified” means the row now shows the blue badge.
  • “Email verification result: failed” means the row shows the red ×; click it any time to try again.
  • “Email verification was inconclusive” means nothing on the row changes, and the Verify button is still there.

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What happens next

A verified or a failed result is written against the address and the row redraws with the new mark. An inconclusive one writes nothing, so the row is exactly as you left it and the Verify button is still there the next time you look.
Only the first two answers are kept, which shapes everything that follows. A check you run by hand settles for inconclusive rather than reaching for the second opinion the product keeps for its own queued work, so the same address can keep coming back inconclusive from this button. If that address was already verified or failed on another record recently, we reuse that answer instead of probing again. That’s why some checks come back instantly. Running the check costs you nothing by itself. An address that comes back verified does mark its lead chargeable, which is the flag that decides whether the lead counts against your credits; what consumes credits has the rule. And a verified address does not stay trusted forever: before a campaign email goes out, outreach checks the recipient again on its own once the last verified result has gone stale, unless the lead has already sent a genuine reply.

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Troubleshooting

Only a verified or a failed result is written to the address. An inconclusive one leaves nothing behind, so the next click runs the same check again with the same odds of the same answer. A catch-all domain, which accepts mail for any address, lands here; so does a mailbox that reports itself full, and so does one that stalls the check (greylisting, a blocked connection, a timeout). See Email verification was inconclusive for what to do about an address stuck this way.
The button only appears on an address with no answer yet: once a check has verified or failed it, the badge or the red × takes the button’s place. Otherwise it is one of two things: the row has no email address at all, which is normal for a lead you reach by phone, or your role has no permission to update leads, in which case the marks still show but nothing on them is clickable.
A notification reading “Error verifying email” means the request itself did not complete, so no answer was recorded either way. Click Verify again; if it keeps failing, email support@pipelime.ai.

Email Verification: verdicts and what they mean

The five internal verdicts behind the three words you see here, and everywhere else in the product they show up.

Email verification was inconclusive

Why a catch-all or greylisting domain can’t give a straight answer, and what outreach does with an address stuck there.

Working the Prospects list

Every other column and row action on the same table this page lives in.

Leads troubleshooting

Symptom-first answers for the rest of what can go sideways with a lead.